Refund Policy

1. Refund Policy

1.1 Cancellations and Refunds

Pak Neo provides a money-back guarantee for eligible plans subject to the following terms and conditions.

1.1.1 Non-Refundable Fees

Fees paid in connection with the purchase of dedicated servers and domain names are non-refundable. Any payment gateway or funds transfer fees are borne by the buyer. You may choose to credit the same to your Pak Neo wallet where available.

1.1.2 Cancellations within First 30 Days of Registration

Web Hosting (Annual Plans): We offer a 30-day money-back guarantee for all annually billed shared web hosting plans. If you are not satisfied with our services within the first 30 days, you may request a full refund of the hosting fees.

VPS Hosting: Refunds for VPS hosting services are only applicable if cancellation is requested within the first three (3) calendar days of registration.

Dedicated Servers: Fees paid for Dedicated Servers are non-refundable.

If a promotional “Free Domain Name” was registered, the refund will be reduced by the actual price charged per domain name, and you may retain ownership and control of the promotional domain.

1.1.3 Cancellations After 30 Days

No refund will be obliged after the initial 30-day period for annual hosting plans, or after 3 days for VPS plans. Monthly plans are non-refundable after 3 days.

1.1.4 Cancellations After 30 Days

You may cancel services at any time, before or after automatic account renewal. With the exception of non-refundable fees in Section 1.1.1 and setup fees (if any), no refund shall be admissible after thirty (30) calendar days from the date of purchase.

1.1.5 Notice of Cancellation

All cancellation requests must be directed to Pak Neo via the official support channels. The cancellation request must include verification of ownership of the hosting account and/or domain(s) as determined by Pak Neo. You must confirm that all emails, files, and databases are preserved and backed up somewhere other than Pak Neo server space. Pak Neo will not be responsible for any loss of data upon service cancellation.

3. Domain Names

3.1 Free Domain Name

If you register any domain name as part of a “Free Domain Name” promotion in connection with a subscription, your refund will be reduced by the regular domain price. Transferring the domain or setting name servers other than those provided by Pak Neo will incur the regular domain fee. You retain full ownership and control of any such domain names after full payment.

3.2 Promotional Domain Prices

Domains marketed at promotional prices will renew at the regular fee after one year. Domain transfer before one year will be allowed only after full payment at the regular price. You may update name servers to other servers.

3.3 Domain Bundle with Promotional Coupons

Free domains are not applicable for plans purchased using promotional or discount coupons.